Inside This Issue
President's Letter
Registration Snafu Inspires Policy Evaluation

Special Feature: Promoting Your Business
Step Up Your Marketing Activities
Making Research Do More For Your Business

Movers & Shakers
Membership Benefit: Free Marketing of Your Business & Expertise
Membership Benefit: New Promotional Opportunities
Inclement Weather/Emergency Policy for ISES DC Events
Save the Date
ISES DC Showcases at National Affordable Meetings

Movers & Shakers

Congratulations! Janet Flowers Wedding & Event Designs was nominated for Special Events Magazine 2005 Gala Awards for Best Floral Design.

Congratulations! Andy Kushner's Sound Connection recently appeared on Prime Time Television on TBS' "Movie and A Makeover" featuring Jennifer Lopez's movie, "The Wedding Planner."

Toni Footer, the owner of The Write Image in Rockville, Maryland, has expanded to a second location in Salt Lake City, Utah and opened an industry-leading website (www.twio.com), complete with real-time "Preview Technology" for online customization and proofing. Visit them online at www.twio.com, at their retail store in Salt Lake City, or by appointment in our Rockville studio by calling (301) 896-0975.

Congratulations! Pat Richitt and the Entertainment Exchange are proud to announce that Powerhouse performed for NBC Today Show's "Hometown Wedding" on Friday, September 16th

Membership Benefit: Free Marketing of Your Business & Expertise

Our February newsletter will be focusing on the latest trends for 2006. Submissions are always welcome from all of our members, and are due January 5, 2006 to jenniferkb@usahosts.com for inclusion in the February newsletter.

Membership Benefit: New Promotional Opportunities

Please check out the brand new promotional opportunities available to ISES DC members here.

Inclement Weather/Emergency Policy for ISES DC Events

If Fairfax or Montgomery County Public Schools are 2 hours late, morning events, including board meetings, are cancelled. Luncheon and evening events will be held.

If Fairfax or Montgomery County Public Schools are closed, morning and lunch events are cancelled.

For evening events, visit the website or call 202.898.1152 for the event status.

Save the Date

Tuesday, December 6, 2005
Holiday Party & Silent Auction

Thursday, January 12, 2006
ISES DC Breaker

Monday, February 13, 2006
2006 Capital Awards Entries Due

Thursday, March 30, 2006
11th Annual Capital Awards Gala

President's Letter
Photo by
Freed Photography, Inc.

Building your business through ISES

Everyone wants to know how to increase their business. Who will be my next new client? When will I have another event to work on?

There are so many different options out there that it's hard to focus on just one or two: advertising, donating, sponsorships, networking, speaking, volunteering, websites, giveaways, mailings, etc, etc, etc. But just as we had to focus and find our niche when first starting out, you have to do the same with marketing your business.

Instinctively we want to do it all but, realistically, everyone has to balance their time and finances. If you spend all of your time marketing but have no business, then you have no credibility. If you spend all of your time on your current event and don't have time to market yourself, then you won't have any future business.

The good news is that as a ISES DC member, all of these opportunities are available to you within our own chapter. The balance is in picking one or two areas to focus on that you can incorporate into your daily or weekly workflow.

For me, networking and volunteering have been the main force in building my business. All of my clients have been referrals from ISES, other volunteer organizations or my own clients. I know for other ISES members, their business comes from donating to one of our monthly meetings, advertising in the newsletter, or sponsoring the Capital Awards Gala.

Make the most of your ISES membership and take advantage of the marketing opportunities within our chapter. Visit the ISES DC website for promotional information. Volunteer for a committee and increase your networking circles. Or signup to be a donor to showcase your talent and wares at one of our monthly meetings.

Make the commitment. Set aside a few hours a week, or even a month, to build your business and use some of the great ISES DC resources available to you. You may be pleasantly surprised by the results.

Raegan Smythe
ISES DC President



Registration Snafu Inspires Policy Evaluation
By Jenna Lordo, Eventology LLC
ISES DC Vice President of Education and Programming

As event professionals, most of us enjoy blissfully, hectic schedules scrambling to meet multiple deadlines, both professional and personal. Whereas, one might be inclined to wait until the last minute to register for a monthly ISES event, registering early is advantageous to all.

First, registering before the cut-off date is a courtesy to sponsoring vendors, particularly caterers and rental companies, who must plan for an exact number of guests. Whereas our events generally have a number of no-shows, we have also seen as many as 25 walk-ins. It is tempting to play musical chairs on the assumption that walk-ins may balance out no-shows, but at a sit-down we would run the risk of turning away prepaid guests who arrive late.

A recent registration snafu left members of the Board scratching our collective heads in regard to the best registration policy. On the one hand, we want to accommodate everyone, including walk-ins. On the other hand, we realize the need for a single policy that is consistent and fair to all. In brief, here is the policy:

  1. ALL attendees must register and pay. Sometimes a walk-in will request permission to "only" attend the networking reception or the educational session without paying. This is not fair to those who have paid.
  2. Registrations received after the cut-off date and on-site registrants will be put on a waiting list for sit-down meals, pending the availability of a seat. In the case of a buffet, a pre-determined, limited number of walk-ins will be allowed. Late or on-site registrants cannot be guaranteed a meal. Payment in full is required, even if no meal can be provided.
  3. ISES events are for ISES members. Non-members are only allowed to attend a lifetime total of two events. In fairness to our members, this policy will be enforced.

Other protocol questions come our way from time-to-time, such as why guests have to pay for alcohol and valet. The first is easy to answer. Two years ago, we sent a chapter-wide survey evaluating member preferences. As monthly event fees had not risen in years, members were asked if they preferred higher fees or paying for one's own beverage consumption. The vast majority voted to keep fees down. Some caterers offer a complimentary alcoholic beverage, but this is entirely optional. We do ask caterers to provide a complimentary, non-alcoholic beverage and most comply. In regard to valet, many venues contract out this service and have no control on pricing. Valet parking is a nice luxury, but other parking options are always available.

So that's it in a nutshell. Registering early is greatly appreciated by our sponsors and board members who contribute their time and services toward making these events happen. And, hey, with the $5 you'll save on early registration, you can buy yourself a beer!


Special Feature: Promoting Your Business

Step Up Your Marketing Activities
By Ashleigh Dorfman, CSEP, posh parties, LLC
ISES DC Director of Education

So you have a cute business name, logo, business card, brochure and Web site. Great! But what else are you doing to promote your company (if you're an entrepreneur) or your skill set (if you're an employee)? Below is an abbreviated list of promotional activities you should pursue to market your company and yourself (US Small Business Administration, 100+ Marketing Ideas):

  • Create a personal nametag or pin with your company name and logo on it and wear it at high visibility meetings.
  • Ask clients (employers) why they hired you and solicit suggestions for improvement.
  • Hold a monthly marketing meeting with employees (co-workers) to discuss strategies, brainstorm marketing ideas
  • Give out two business cards - one for the prospect customer to keep, one to pass along.
  • Enhance your direct mail and improve results by using colored or oversize envelopes.
  • Develop a media relations strategy - create a media list, write press releases, appear on radio or TV, get a publicity photo taken and submit it with press releases, or create your own TV program and pitch to a local station.
  • Record a memorable voice mail message.
  • Return phone calls and email inquiries promptly.
  • Advertise during peak seasons.
  • Mail "bumps": photos, samples and other innovative items to your prospect list. (A bump is simply anything that makes the mailing envelope bulge and provokes curiosity).
  • Host an open house for current and prospect customers.
  • Teach a class.
  • Donate your product or service to a charity auction a la ISES DC Silent Auction at the Holiday Party.
  • Produce and distribute an educational CD-ROM.
  • Publish a book.
  • Start every day with two cold calls.
  • Read newspapers, business journals and trade publications for new business openings (we learned this tip at the 2004 EXPO, compliments of the Washington Business Journal).
  • Lastly, remind clients of the products and services that you provide that they aren't currently buying.

    Again, this is just a short list of marketing ideas to promote your business. There are hundreds more but the idea that I want to encourage is that promoting your company goes beyond a cute name, logo or business card.

Making Research Do More For Your Business
By Candice Bennett, Candice Bennett & Associates, LLC
ISES DC Vice President of Marketing Communications

Small and large businesses alike face important decisions almost every day as they maneuver a constantly changing business environment. Quite often what makes a business continue to be successful is how decision makers stay on top of the changing needs and desires of their customers. While many companies will constantly conduct opinion surveys to measure customer satisfaction, companies who instead work to turn their studies into actionable strategic recommendations enjoy a much higher return on investment (ROI).

Marketing professionals, like Dawn Mixon of D Solutions (our speaker at the October dinner), work with businesses of every size and in every industry to help them determine their unique selling proposition (USP). USPs help companies differentiate themselves from the competition in a way that is appealing to customers.

Research companies, like Candice Bennett & Associates, often work in tangent with marketing, public relations, and advertising professionals to determine which USP is the most effective in impacting customer behavior. Conducting a stated versus derived importance analysis is one effective way of evaluating possible USPs. Anywhere from one to thirty possible benefits or USPs are shown to the target audience, and the respondent is asked to evaluate the absolute importance or appeal of each statement.  The statistician will then run a correlation analysis to determine the predictability of benefits on actual behavior, to help us understand which benefits (or USPs) actually drives their purchase behavior.

Business professionals face a myriad of decisions concerning their communications strategy all the time, but a little money spent on quality research can provide peace of mind that the decisions being made are the right ones.


Promote Your Business at an ISES Meeting
Patrick Richitt, Entertainment Exchange, Inc.
ISES DC Director of Programs

ISES members can do more to promote their businesses than just developing edgy web sites, brochures and business cards. We also have the ability to let the special event industry see, touch and feel our services first-hand by demonstrating our products at a monthly ISES meeting. In addition to having an exclusive group of professionals experience our services, we will also be doing a great service to ISES, its members and our friends in ISES. I urge each member to take the opportunity to use monthly ISES meetings as if they were exclusive member-only trade shows.

Did I mention that there is no cost for displaying your services here?

We each spend countless hours and dollars to become known and respected by ISES members. I urge you to also recognize that you will become better known by ISES members by allowing them to know not just you but your products and services as well. At a time when we need to appeal to all of our potential clients' senses, monthly ISES meetings offera great way to show off all that your company has to offer.



ISES DC Showcases at National Affordable Meetings
By Dave Edwards, CSEP, Dave Edwards Events! Inc.
ISES DC Director of Strategic Alliances

ISES DC showcased to over 1700 meeting planners at the National Affordable Meetings show at the DC Convention Center. Many of our members were on hand to spread the word about ISES to the attendees: Dave Edwards, CSEP (Dir. Strategic Alliances), Kelley Gillespie (VP Membership), Dubey Dubiach, CSEP (Dir. Breakers), Pat Richitt (Dir. Programming), Pam Burton (Past President), Lisa Mihalik, (Dir. Front Desk), Renee Stake, Michael Oleru and Jackie Yacenda. Special thanks go to Michael Wagner of Promovision who provided ISES logo bags.


2005 ISES DC, All Rights Reserved.
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